Returns & Exchanges
At MezeHub, we take pride in the quality of our gourmet Mediterranean products and want you to be completely satisfied with your order. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that arrive damaged or do not meet our freshness standards.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage or missing items to ensure everything is in perfect condition.
Contact Support
If there is an issue with a perishable item, email our support team within 24 hours of delivery with your order number and clear photos of the product.
Verification Process
Our quality assurance team will review your claim within 2 business days to verify the issue and determine if a replacement or refund is appropriate.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing